My tracking says delivered but I did not receive the package!

My tracking says delivered but I did not receive the package!
January 30, 2020 admin

If the tracking says Delivered but you have not received the package there are a few possibilities.

It’s possible the package was received by someone else. Couriers can drop off packages at the wrong address, street or mailbox and this is unfortunately common. It is also possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package. We recommend asking around before concluding the package is missing.

If you still can’t find the package you should contact the courier directly, our tracking emails will provide contact information. Couriers will have precise GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.

  • List of National Postal Services
  • USPS Customer Support: 1 (800) 275-8777
  • Fedex Customer Support: 1 (800) 463-3339
  • UPS Customer Support: 1 (800) 742-5877
  • DHL Customer Support: 1 (800) 225-5345

Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.

If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.